Return & Refund Policy
At Margaret, Mary & Martha, we believe every customer deserves an exceptional shopping experience. We carefully select every item we offer and strive to make your experience as smooth and transparent as possible. However, we understand that sometimes a return may be necessary. Please review the information below carefully before placing your order.
Refund Eligibility
We offer refunds on eligible items under the following conditions:
- Full refunds are available for non-sale items.
- Items purchased with a discount below 40% may also be returned, provided all return requirements are met.
- Items purchased with a discount of 40% or more are considered final sale and are not eligible for return, refund, or exchange.
Final Sale Items
Any product discounted by 40% or more is final sale.
These items cannot be returned, refunded, or exchanged, except where required by applicable law or in eligible cases involving damaged, defective, or incorrect items.
Return Requirements
To qualify for a return, items must:
- Be unused and in original condition
- Have all original tags attached
- Be registered for return within 30 days of delivery
- Be sent to our designated international return location
- Include an approved return authorization
- Be returned at the customerβs expense
A $15 handling and restocking fee per item applies to all approved returns and will be deducted from the refund amount where permitted by applicable law.
Sizing & Multiple Orders
Purchases made with the intention of trying multiple sizes of the same item may not be eligible for an ordinary return or refund, subject to applicable consumer protection laws.
Please review the sizing information provided on each product page carefully before placing your order.
Return Shipping Responsibility
Return shipping costs are the responsibility of the customer unless otherwise required by applicable law.
Margaret, Mary & Martha does not cover or reimburse return shipping fees for ordinary approved returns.
All approved returns must be shipped to our designated international fulfillment partner. Returns sent to any other address without prior authorization will not be accepted or processed.
Return Window
Return requests must be submitted within 30 days of receiving your order.
Requests submitted after this period may not be approved, except where applicable law provides otherwise.
Order Cancellations
Once an order has been placed and payment has been successfully completed, it enters our fulfillment process and normally cannot be cancelled.
If you wish to return an eligible item, you must wait until the order has been delivered and then submit a return request in accordance with this policy.
Exchanges
We do not offer exchanges on sale items, including exchanges for different sizes or colors.
Please ensure that you select the correct size, color, and product variation before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible.
We may request photographs or other information necessary to review the issue.
Eligible cases may qualify for an appropriate resolution, including a replacement or refund.
Tracking & Processing Information
Please note that tracking information may take several days to synchronize or update within the carrier's system.
A delay in tracking updates does not mean that an order has not been shipped and does not automatically make an order eligible for cancellation or modification.
How to Submit a Return Request
To request a return, please email us at:
π§ info@margaretmarymartha.com
Please include:
- Your full name
- Your order number
- The item(s) you wish to return
- The reason for your return
Returns that have not been registered and approved through our customer service team may not be accepted or processed.
Return Address
Once your return request has been approved, you will receive detailed return instructions, including the correct return address.
All approved returns must be sent to our designated international fulfillment partner in China.
Please ship your package exactly as instructed by our customer service team. Returns sent without prior approval or to an incorrect address may not be processed.
Our business or correspondence address is not our return address.
Required Documentation
All approved returns must include any return documentation or return form provided by our customer service team.
Failure to include the required documentation may delay or prevent processing of the return.
Summary
At Margaret, Mary & Martha, we are committed to providing clear and transparent service.
Please remember:
- Items discounted by 40% or more are final sale, subject to applicable mandatory consumer rights
- Eligible return requests must be submitted within 30 days of delivery
- Return shipping costs are generally the customerβs responsibility
- A $15 handling and restocking fee per item applies to approved returns where permitted
- Never send a return without first receiving approval and the correct return address
If you have any questions, our team is happy to assist you:
π§ info@margaretmarymartha.com
Thank you for supporting Margaret, Mary & Martha. π€